Privacy Policy

1. Who We Are (Data Controller)

Bersama is the data controller for personal information collected through this website and in connection with our home assistance services.

• Address: No. 17, Jalan Munshi Abdullah, 75200 Melaka, Malaysia
• Phone: +60 19-982 7766
• Email: [email protected]

2. What Personal Data We Collect

We collect only the information necessary to provide our services and respond to enquiries:

• Full name (of the enquiring family member or client)
• Email address
• Phone number (optional)
• Message content submitted through our contact form
• Service arrangement details (agreed scope, schedule, visit logs)
• Technical data: browser type, IP address, pages visited (via cookies — see Section 6)

We do not collect sensitive personal data (health records, financial details, government ID) unless specifically required for a service arrangement and with explicit consent.

3. Legal Basis for Processing (PDPA 2010)

We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia on the following grounds:

• Consent: when you submit a contact form or agree to our cookie policy
• Contract performance: when we are arranging a service for your family
• Legitimate interests: for website improvement, security monitoring, and fraud prevention
• Legal obligation: when required by Malaysian law

4. How We Use Your Data

• Responding to enquiries and scheduling service arrangements
• Sending written service summaries and updates to nominated family contacts
• Maintaining contact logs as part of service delivery
• Improving our website and services through aggregated analytics
• Complying with applicable legal requirements

We do not sell or rent personal data to third parties. We do not use personal data for automated decision-making or profiling.

5. Data Sharing and Retention

Sharing: Personal data is shared only with the family contacts you nominate as part of a service arrangement, or with service providers who assist us technically (web hosting, analytics), each bound by confidentiality obligations.

Retention: Enquiry data is retained for 12 months from the date of submission. Service arrangement records are retained for 3 years after the arrangement ends, or as required by law.

International transfers: We do not ordinarily transfer personal data outside Malaysia. If a transfer is necessary, appropriate safeguards will be applied.

6. Cookies

We use cookies on this website for essential functionality, analytics, and to remember your preferences. For full details, see our Cookie Policy.

You can manage cookie preferences at any time via the cookie settings on our website.

7. Data Protection Measures

• Data is stored on secure, access-controlled servers
• Transmission over the website uses HTTPS encryption
• Access to personal data is limited to authorised Bersama staff only
• We conduct periodic reviews of our data handling practices
• In the event of a data breach, affected individuals will be notified as required by law

8. Your Rights Under PDPA 2010

Under Malaysian law, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Withdraw consent for processing based on consent
• Request deletion of data where we have no legal basis to retain it
• Limit or object to processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

If you have concerns about our handling of your data, you may contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. The updated date appears at the top of this page. Where changes are material, we will notify users by email where possible. Continued use of our services after a policy update constitutes acceptance of the revised terms.